WELCOME TO BW MISSIONS
Last Saturday, I did something not out of the ordinary. But my experience was beyond ordinary. I visited the local car wash.
When my car came through, the manager told her team to put it through the wash again.
“Hmm?” I thought. I proceeded to walk into the car wash, concerned, and ask her, “What is going on with my car?”
She explained how there were pieces on top of the car that were stuck and would not have come off with going through the car wash only one time.
In that moment though, at a busy car wash, she could have easily not mentioned anything and I could have drove off. Instead, she had the car serviced one more time, ultimately costing them more time and money for the service I had originally paid for.
That experience caused me to stop in my tracks and reflect and appreciate the moment. My thoughts took me down the rabbit hole of thinking about how we have provided services at BW Missions for the past two years…
“How can we set the same standard as this woman did internally with our team and our customers?”
Then I began to think about these customer service systems from a product perspective. To build a top-grade service, and acquire a recurring customer influx, consistency and maintaining quality control is essential. Especially to service the clients we do at the top of their field.
I think it’s sometimes hard to find the meaning in ordinary moments, but this experience showed me that even at a car wash you can learn about one of the most important aspects of any business, customer service.
Newsletter 35 Featured Mission: Sean Saldana
In February 2020, while Sean Saldana was finishing his senior year of college at the University of Texas at Austin (Hook em Horns) when he was rushed into a full-time role unexpectedly. He had been writing part-time for us for a few months, but was pushed into a leadership position by force as we had to quickly fill gaps internally.
He stepped up to the plate, handled the content production for perennial authors to Fortune 500 CEOs, and did everything he could to ensure the ship was buttoned up tight. While a hard transition, Sean stepped up and succeeded for us in a way we could not have predicted and has been one of the most reliable and consistent forces behind BW Missions since.
A few weeks ago, Sean informed us of a dream opportunity he landed working at NPR on one of their biggest podcasts called The Indicator that had around 20,000 applicants. While he’ll still be working with us part-time, we are beyond excited to support him to continue to grow as an individual and professional.
He also has a podcast about the history of Austin, Texas, and has had a few incredible guests on the show. Take a listen here.
WHAT TO DO WHEN YOU DON’T FEEL UNDERSTOOD
Until we examine what kind of person we’re trying to be internally, it’s impossible to know why we’re here. Until we know where we’re headed and want to end up, how can we possibly feel even an ounce of fulfillment along the way?
Check out our recent article, “What To Do When You Don’t Feel Understood“
WHY YOU SHOULD START A PODCAST
Podcasts provide a unique opportunity to connect with your audience in a way that other mediums don’t. They allow you to tell your own story, respond to your listeners, and continually iterate in an intimate way.
Read why we believe You Should Start A Podcast
CHASE DAMIANO PODCAST FEATURE
“The capstone of my sabbatical was a two-week silent meditation retreat down in an Ashram called Yoga Village, just south of Charlottesville, Virginia. All I did during that period of time was the following: exercise, mediate, eat, read, and write.”
Learn how Chase Created Stillness And How You Can Too
Resources: Newsletter 35
ARE YOU MAKING SMALL, HEALTHY HABIT CHANGES TO FUEL YOUR AMBITION?
Founded by Pat Dossett and Former TOMS founder, Blake Mycoskie, Made For helps you make small behavioral changes with monthly challenges in a shared community around hydration, sleep, breathing and more. Check it out at the link or reply to this email if you want to get connected internally.
BE THE BEST AT THE WORST: WHY CLEANING JON STEWART’S COFFEE MACHINE WAS THE FASTEST WAY TO A FOREVER EMPLOYABLE CAREER…
Author of Forever Employable, Jeff Gothelf, sits down with former VP of Talent and Development at Comedy Central and author of Buy Yourself the Fucking Lillies,Tara Schuster to discuss how Tara made a platform for herself, which all started with a coffee pot.
HOW DO YOU KEEP YOUR PEOPLE ACCOUNTABLE?
CEO and Executive Coach Mark Green who wrote a book called, “The Culture of Accountability,” debunks a major myth on accountability. Well worth a read for any CEO.
Opportunities: Newsletter 35
PART-TIME ACCOUNT MANAGER INTERNSHIP FOR BW MISSIONS
Looking to get involved with a fast-growing startup and have an interest in digital marketing, thought-leadership, and gaining experience? This is for you.
No experience needed in the field of marketing. You do, however, need a history of hard work and being a reliable team player.
“Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with he results of other people’s thinking.”Steven Jobs